Customer Testimonials
Big Mike was fantastic to work with, made the car buying process super smooth and easy
Our experience was as smooth as it possibly could’ve gone. Big Mike was incredibly helpful, kind, and went above and beyond with every step of the experience.
The body shop did a good job on my F150 truck. Front end was wrecked. Everything looks good now No rattles or squeaks everything seems good. I’m happy. And I hope I don’t have any more racks. Thanks.
Did an oil change on my truck without being asked and couldn't be bothered to at least fill it up when they were done. If they cant do an oil change correctly Id be careful about bringing your vehicle here. When I called them about it they ghosted me.
Our salesman was the best! I would work with Hunter Cardwell again. Than you Hunter!
I’ve been going through DeFouw for over 10 years now and I don’t have anything bad to say…only good. They are always very upfront and communicate very well.
Very polite and efficient staff.
The service department is very modern and clean. Great upgrade! I waited a bit, but it gave me time to see the new models and the new stickers.
From our sales rep. to finance. All was a wonderful experience. Our sales rep. Brian Smith was a true joy to interact with. I already know the service team, and they have proven the meaning of quality service.
We had an unusual issue with our Chevy Volt that I'd researched and found there was extended warranty coverage for from GM. When the issue became critical nearly a week before our scheduled appointment, DeFOUW Chevrolet Service Center was able to investigate the issue and order parts days early which resulted in us still having our car back just the day after the appointment despite it being a many-hour job. Everything was done perfectly with good communication and great service.
Picked out my truck and got the deal made over the phone and email. Financing went great, paperwork done and out the door in 90 mins.
Quick and easy. Very friendly staff.
This was my first time at the Defouw’s Service Center. I was very impressed with the team and the professional service they provided. They were very transparent on a few minor items that needed completed on my vehicle, and even took service to the next level by providing a video of underneath my vehicle with the technician discussing my brakes, tires , no leaks ect… This was the first time I experienced this type of service from any dealership. I will continue to have my vehicle serviced with Defouw’s moving forward.
Truly, one of a kind experience. I’ve been in plenty of dealerships, and none of them make you feel like the way DeFouw does. I felt like a family member, not a customer. Mike Overby is fantastic, Brian Smith is excellent, and Crew Is amazing. I will never go anywhere else.. not only because of the family feel, but because of the service I received. Truly spectacular across-the-board and always have your best interest in mind
Terrible they wouldn’t honor the warranty that I paid for and is still valid because it was through Nissan not the Chevy one even though the are the reason for it when I got the car from the Chevy lot every poor service
Goes above and beyond to help a customer - wonderful service, courteous and helpful.
I had a lot of different things i wanted to do woth the deal and they did it all woth p hesitation and made the sale very very easy
I had a great experience working with Sheila! She was incredibly responsive, took the time to listen to exactly what I was looking for, and followed through on everything she promised. Everyone at DeFouw was professional, friendly, and welcoming throughout the entire process. I truly appreciated the excellent customer service and would highly recommend Sheila and the DeFouw team!
I particularly like the video inspection with explanation of findings. Thank you also for explaining the brake squealing was related to the ceramic part and not a sign of brakes needing repaired.
Recently bought a 2027 Traverse from Sheila and as always, she did everything to make the process an amazing experience. I love my new Traverse! Sheila’s customer service was top notch! That’s why we come back! 5⭐️
Amazing experience as always with Defouw . 3rd vehicle I’ve bought from them and am never disappointed
I have purchased four vehicles from Chad at the preowned center. I have had great customer service with all of my purchases. They are knowledgeable and provide good information about their vehicles and have worked with me on all purchases. The sales manager Matt worked with me to make sure my most recent purchase was able to happen. The collision and, service departments have always been great on warranty and taking care anything I’ve needed. I have a great relationship with all aspects of Defouw Automotive and highly recommend them.
Great Staff!!Explains clearly and Accommodates Costumer Genuinely
This was a very quick and smooth process. They gave me a fair price on my trade in and I LOVE LOVE LOVE my new Traverse.
Just recently bought my first vehicle with them. Everyone was so kind and helped me understand every detail about my purchase. I was helped by Brian who was extremely supportive and kind! Best dealership experience.
I always use DeFouw Chevrolet for my oil changes and general maintenance and they have always been prompt, courteous, and knowledgeable.
Big mike took care of me excellent and with class and I got the hook up thanks defouw
I recently purchased a 2026 Chevy Blazer RS AWD from DeFouw Chevrolet in Lafayette, IN and had excellent experience with this dealership. The sales person, Zach Zerbe was professional, knowledgeable, and made the entire process straightforward from start to finish.
The Blazer RS was exactly what I was looking for, with its sporty styling, comfortable interior, and confident AWD performance.
I was very impressed with the Customer Service that took the time to ensure I was comfortable with my decision. I would highly recommend DeFouw Chevrolet to anyone looking for a new vehicle and would not hesitate to purchase from them ... Read More Google - Oct 13, 2026
Have been a customer for 50 years. Easy to trust a dealership that consistently provides excellent customer service across the board in sales, financing and service. Our first salesman retired and we were blessed to have Sheila Passmore fill his shoes. We just purchased our 7th vehicle with her. Highly recommend you contact her for your next purchase as she is very friendly, highly
knowledgeable and answers your questions with detailed explanations to make the whole process run smoothly but is never pushy. You won't leave the lot without detailed instructions on the use of all the bells and whistles ... Read More Google - Oct 12, 2026
Had some discrepancies between the application texts and what work was actually done; approved an air filter on the app-no air filter on the rig…despite that the service here is great - long time customer lots of GM vehicles
Friendly and knowledgeable. Very good communication
Great guy to sell cars
Quick, reliable service at a competitive price.
DeFouw isn’t just the local Chevrolet dealer, they’re MY Chevrolet dealer! Great community partners. They’ve been around for 60 years for a reason…
Not a pleasant experience, called on 7/6 to setup first appointment. After many delays and reappointments, picked up my truck on 9/23. Many reports on internet of people with same transmission problems, no recall?
Great customer service.
My experience was outstanding. I was searching for a truck as close to one I designed on the Chevrolet build website. The truck at DeFouw popped up and it was almost identical. However, it was a couple hours away. I called to ask casually about the truck, but when I started talking to Caleb, “my” salesman, I became more interested. I told Caleb if he got too pushy, I would walk away. He said he understood and told me that’s not his style. Over the next few hours, we talked several times and Caleb stayed true to his word, ... Read More Google - Oct 2, 2026
Used to love this place but apparently they can’t do any service on my truck because I bought my own kryptomite parts since they’re better than oem in my opinion. So I think I’m done with Defouw I’ve bought vehicles here for the last 12 years i’ve had transmissions replaced here. I’ve had warranty work done, Recommended several new customers and even worked here once. Now I will not be recommmending it to anyone. Service center is 1/10.
it took three trips getting our Camaro (out of storage )for them to fix a recall and then getting it half fixed, & we had to fork out $$ the rest 🤔🤔
Worst customer service I've ever dealt with at a dealership service department. I ended up removing my car before they were done because of the behavior of Joel the service department manager. The communication at this place is horrible and frustrating. They made me feel as if I was bothering them rather than treat me like a customer. Joel blamed me for lack of communication when I had sent him a message that explained clearly what was happening. When I told him that I had sent a text that was at the end of a series of texts between ... Read More Google - Sep 19, 2026
My wife went into to have a routine oil change last fall at DeFOUW Chevrolet; however, this place tried to scammer her out of more money. They removed a hose that was on top of the engine, which they didn't need to touch to get to the engine filter. The engine filter is on top of the engine, but there isn't anything in the way of it and will come out easily. That engine hose was left off and as she was driving that day and the next, she noticed it running rough. She took it back to ... Read More Google - Sep 4, 2026
Very disappointed I'm a loyal customer I've gotten my oil changed for my vehicles there for many years. Bought a chevy traverse. I had a $2000 repair job on my 2023 traverse. They did not put the parts back on correctly so I had to drive it up 2 additional times and I live 50 minutes away put of town. I needed an oil change when I took it in for the 3rd time. I asked for some sort of a discount and they gave me $8 off the $8 don't even cover one trip of gas from me driving the car up ... Read More Google - Sep 3, 2026
Disorganized when I arrived. Other customers may have had same issues. Work was not completed. Rattling is still ongoing.
I recently towed in my vehicle Chevy trail blazer here, my battery got dead and they replaced it and they also did multipoint inspection and they charged $674 in total. which seems to be not a fair pricing and labour cost for changing the battery far above the national average. I even had extended warranty for my vehicle with them, they said the warranty can’t cover and I still don’t understand the reason for decline and it could have explained me well.
Travelled all around Indiana looking for a truck. Found one at this dealership. They were very nice when I walked in. However the sales guy, Garrett Monnier, offered me half what all these other dealerships were offering me for my used truck. Told me my payment would be astronomically high. Funny thing is, two days later I found the same truck, same miles, same everything pretty much for the same price and I was offered double what they offered. Got approved and payment is $257 dollars a month less than what these guys say. BUYER BEWARE!!
4th time in for transmission problems, I was told I have transmission codes that deal with communication problems with transmission. I keep getting told to bring it back when it gets worse. Stop in last week with check engine lights on. Service tech diagnostic codes found I had issues with communications. Made an appointment for Friday was told I should've had mechanic tech check it out. I have four problems with the code could be coming from. They cannot find it until the check engine light comes on again and I have mechanical tech run A diagnostic test on ... Read More Google - Jul 18, 2026
Took vehicle in to have the purge valve solenoid replaced. They did that. But in the process of doing knocked off the fan shroud. Then they sent a video after valve was replaced and stated they found the shroud was just dangling on the fan. When I went to pick up my vehicle they brought it out with shroud still loose. It was no that way when it went in. I warn anybody getting their vehicle serviced to take pictures before they take it in. When I heard the shroud still rattling around under the hood . I turned off the ... Read More Google - Jul 12, 2026
Our appointment was at 10:30 for an oil change and rotation of tires. We left at 1:20!
What’s the use of having appointments if you can’t honor them? Communication would have been great but nobody said anything. I asked about it ~11:30 and asked it was done because I noticed it was sitting out. He said no, they hadn’t even gotten to it yet. I was not happy. We did mention a couple things we experienced with the car but it would have been nice if someone would have told us it would take ‘much’ longer if they had to ... Read More Google - Jul 11, 2026
No consideration for a person's time. I spoke with a young lady the day before as well as the morning. She assured me that the car that I was interested in was still in the lot. After driving over 2 hours upon arrival I was told that the car was sold that morning. Why couldn't she have called me to let me know? She couldn't even look me in the face. I'm not sure if my color had anything to do with it or not. Who knows and who cares? I'm not even sure if the ... Read More Google - Jul 4, 2026
Purchased 2024 Sienna roughly 3 months ago. This has been the worst purchase we've ever made. We noticed a wind noise that didn't seem right. We took van into Toyota dealership where they explained the windshield had been replaced at some point and was installed incorrectly. We spent $1,500 to have new windshield installed. Then the installer finds several main body codes and after further inspection we found paint overspray (van has been in a accident). I was never told van was in accident. Dealer continues to act as if they had no idea, and not going to stand by their ... Read More Google - Jun 16, 2026
Took them a week and a half to do what they said was a day and a half of work. The car was brought in at 8am for an appointment that took 3 weeks to schedule and 2 weeks to wait once it was scheduled because apparently there is only one guy there that can schedule the type of work it needed. They called back at 2pm to tell me that they had just then gotten to look at the car ( even though it had been there since 8am the time that they scheduled) and that the car needed a day and ... Read More Google - May 30, 2026
Drove from Rockville to look at a truck on a Tuesday afternoon. Salesman shows me the truck, we agree on numbers, and he tells me they can’t do paperwork because they are short staffed. I set a time for the next day and told them I wanted the truck even if I had to write a check and not finance. He tells me that they won’t be able to do it that day, and wouldn’t be able to do it by Friday when I needed it completed by. This was Wednesday. So I drove to Andy Mohr ... Read More Google - May 27, 2026
I bought my vehicle here and if I’m in the market for a new car, I’ll be back! The service department is fantastic! Very fast service and friendly staff.
Terrible dealership! I do not recommend under any circumstances. I would give zero stars if it were possible. In addition to selling me a lemon (2011 Chevy Equinox) and snaring my wife on nearly every extended warranty possible, their repairs have been terrible, including fixing our 2017 Chevy Cruze with duct tape (costing more than $1000), rather than ordering the proper parts. When I brought it in for the correct repairs, it sat on the lot for a week, with nobody looking at it, despite me telling them what was wrong with it. Instead, they urged me to come and get the car ... Read More Google - Mar 31, 2026
No phone call about car, was taken in before and told service about white smoke, repaired broken exhaust pipe, 4 days later check engine light came back on after repair was done, and service department never answered phone calls
### Review of the "Clown Car" Truck Repair Shop
If you’re looking for a comedy show instead of truck repairs, look no further! I dropped my truck off at this circus after calling in and being promised a quick fix by Thursday or Friday. Spoiler alert: that was the last time I heard anything resembling a commitment!
After playing phone tag with their staff—think of it as a game of "Who Can Leave the Most Voicemails?"—I finally got a call at 9 AM on Monday. The reason? The guy was “out of the office” on ... Read More Google - Dec 23, 2025
They added my down payment to the total cost of the truck I was buying. They said it’d be $41,500 before my down payment. They added my $6,500 to the total price. So I play $47,500 for it. They will scam you. I wouldn’t buy here. Make sure you double check the out of the door price.
They will lie about problems to get more money. They sold my boyfriend a lemon. Avoid this place.
Had my Tahoe in for a broken vent, the part was covered under warranty but need to be ordered. Nearly six weeks later I received a call stating the part was in. When I received the call I mentioned that a tire was losing air and needed it repaired at the same time. The service employee stated that was no problem and they would check it out and repair if needed. I dropped the vehicle off and was called later the next day, the day of the appointment, that repairs had been made and it was ready for me to ... Read More Google - Nov 26, 2025
Got sold a bad sale on a 2021 vehicle with under 30k miles. Took the vehicle in for a few issues after purchasing from the dealership. They were nice enough to fix the issues. Only added just about 6k miles on the vehicle now the transmission is out!! Which doesn’t make sense for a vehicle for the year and the low mileage. Took the vehicle to several mechanics they said the same thing. Not Happy
My last to services with Defouw Chevrolet have been absolutely horrible. I don’t know where your techs are coming from but they need trained. My first service I was told my batteries were fine but one had so much corrosion on it that it wasn’t making contact. Then my last service they fried my fuse block when trying to replace one battery but did not disconnect the second battery. The people in the front have always been great to work with but the techs are getting worse.
Keeps bothering me through email about leaving a review even though I have not used their services for over 6 years. Stop contacting me.
Had heater core replaced, they didn’t put the floor vent back and/or finish securing it on the driver side and it fell onto my pedals as I was driving home. After further inspection, there was a wiring harness, not secured either. I realize people make mistakes, but when you are paying a premium hourly rate for service, it makes us customers expect premium quality work. When we don’t receive either, the quality work or a discount, then I think any reasonable person would feel ripped off. Oh, but they offered me a free oil change 🙄 Instead of ... Read More Google - Oct 31, 2025
Had a bone-chilling experience trying to sell my second hand car, but anyway appreciate this wild ride!
Was not impressed with the service I had today. Was the first time there for a oil change. The person that helped me at first didn't seem to be interested in helping me at all. When I asked what kind of things they do while doing the oil change he stated they check everything on the vehicle. At the end when im ready to pay i ask the lady if they checked the wipers. I knew my vehicle needs new wiper blades and they didn't offer them. I have good tires on the vehicle and they said the ... Read More Google - Oct 25, 2025
Was not impressed with the service I had today. Was the first time there for a oil change. The person that helped me at first didn't seem to be interested in helping me at all. When I asked what kind of things they do while doing the oil change he stated they check everything on the vehicle. At the end when im ready to pay i ask the lady if they checked the wipers. I knew my vehicle needs new wiper blades and they didn't offer them. I have good tires on the vehicle and they said the ... Read More Google - Oct 25, 2025
I brought my truck in last winter when I first got it with an oil leak, the stuff it was fixed. The leak never stopped so I brought it back this year to have it fixed. I was told o had too many miles on my truck even though it was so under warranty I had to argue with the guy almost to get my truck looked at. I informed them the first time and the 2nd time of a hesitation they drive almost 25 miles on it each time roughly and couldn't find the hesitation even though it does ... Read More Google - Oct 22, 2025
Drove a new Chevy Trax off the lot with 4 miles on the car she now has 2200 , and she has been 6 times for repairs. Now if you or myself was the owner this would not be acceptable. If you still would like for me to continue with my review let me know. Matt in service has been helpful and understanding.
I've bought a lot of cars and my encounter here was terrible. I simply told them to Ef off and I went and bought from another Chevy dealer. Emily Dickinson wrote, "in possibility I dwell in a far fairer house than prose." If it doesn't sound right, it ain't right. And when they can't, or won't answer questions, ....red flag.
The car company took 5 plus hours to do a oil change while I got my car they put stickers on all my windows with decals stickers without permission didn't call me to tell me my car was done when I got there they didn't kno my vehicle was there 2 days after found out they made a extra key to my car to get a replacement key for my car to get repossessed
Chris Harrington is the best! He knows all about the “biz” and he’s good at it!
Isaiah & Dagan were attentive & helpful while making our vehicle purchase a smooth process. Thank you both for your assistance!
Great dealership with plenty of inventory to choose from. Isaiah and Justin made my new truck purchase simple and without any pressure.
Not happy with the service that I paid $676 for. Truck runs no better than when I took it in. After spending that much money it should have run like new. To drive you have to keep one foot on the gas and the other on the brake. They should not said it was ready till it was. I feel that Defouw should take it back and fix it at no cost to me since they didn't fix it right the first time.
We were in the lot TWICE today, interested in test driving and possibly purchasing a 2025 suv. We got out of the vehicle and browsed the parking lot. Not one single employee ever came out to ask if we had any questions or needed assistance! We will shop elsewhere!
Highly recommend staying away. Justin in fiance is terrible and has 0 clue what he is doing. Worst car buying experience in my life and I have bought over 20 cars.
Constantly blaming Navy Federal and when that didn't work they threw their employees under the bus.
I truly wanted to give this place 5 stars, but it has been a nightmare since fiance. My wife came pre-approved from Navy Federal Credit Union. She knew what she wanted and they gave her a deal she was ok with.
We had to wait roughly 30 minutes for Justin. Justin had 0 clue my wife had ... Read More Google - Jun 25, 2025
The dealership was great. The process was excruciating!!! It took nearly 2 weeks and hours on the phone to make the deal happen (cash deal). Was NEVER able to get a military authorization number. GM Corporate agreed it was their problem. Now I get the identical issues trying to link my phone. Tried numerous computers and phones, including dealers. I'm going to write a letter to GM's CEO with cc to Mr Gwaltney.
My check engine light was on, and I got it repaired on 28th March and picked my car up on 29th March. They did the wiring harness and replaced the CYL 1 oil injector. Just after one day, the check engine light came back, and I went back on 01/05 and booked the service appointment on 8th May. It seems like this repair caused a new problem of CYL 1. I hope this time they will fix all problems.
This place just absolutely sucks. It's always an issue here. Between no call backs. Do not honor warranties. They have sonework i didnt request or explicitly say don't do.
My recent experience is i bought a new battery from here 2 years ago and I've had issues with it. It has a 3 year battery warranty. Even at fully charged, it dies before it can start the vehicle. So I took it out to bring in so they can test it.
They say they can't test it unless it's in the truck. So I have to pay ... Read More Google - Apr 26, 2025
