Customer Testimonials
First visit with a recall notice on my Chevy Equinox. Very professional and friendly. Ever in need of a new vehicle DeFouw will be first we visit. Appreciate also their honor to veterans. Pleasurable experience.
Dan, Mike, and Jeff were all very professional, friendly, knowledgeable, and fun to work with on the purchase of our Corvette. Totally recommend them.
Excellent experience. Noel Evans was excellent at his job as a salesman.
Noel was great to work with and helped us get the vehicle we wanted. The financial officer was very polite and helpful in securing our loan and getting in our vehicle .
My boyfriend, Zack, found a vehicle he liked on their website, so he contacted the dealership and the process was super easy. While we were waiting on them for paperwork, our sales guy, Richard Lidester, offered to let us test drive a Chevy Blazer, as I was also in the market for a vehicle. We loved it, but weren’t sure if we were ready to commit to that purchase. There was no pressure into buying anything at all, the way some dealerships do. We left the lot with my boyfriends new trailboss, and returned less than a week later ...
I appreciate the service dept.. getting my car in early ahead of schedule. However after my oil change they did NOT put a window sticker reminder for my next oil change.
The service team always tells me what is going on and guides me well.
They did a great job in fixing our truck!
Great team to work with.
Pam Strain and staff were very friendly and great at helping me navigate the new car buying experience. Would recommend them highly to anyone looking for a new or used vehicle.
First experience with Defouw. Pam Strain was beyond exceptional. She went above& beyond to take care of me. She is very personal and obviously loves what she does. I will Recommend Pam & Defouw to all friends & family. Thank you for a wonderful experience!
Purchased a vehicle on December 17th. Our sales professional Pam Strain took five hours with us to find that right car for our needs. We test drove over six vehicles as Pam went over different vehicle options. The time Pam Strain spent was much appreciated.
Great experience ron went above and beyond for my experience with answering my questions from start to finish
David Pietraszek was super easy to work with. He had inventory on hand that was just what I was looking for and he made the whole process simple for me.
Taylor Light was Awesome! Friendly and very helpful.
Taylor Light is an amazing salesman who helped us get this beautiful and great car. Thanks to the entire team at Chevy. Happy holidays
Fast service, very satisfied!
All team members I dealt with on our recent purchase were top-notch, friendly, and went above and beyond to make sure we were happy. Brian and Justin both made sure our needs were taken care of and all questions answered. Next time I'm in the market for a new Chevrolet, Defouw will be my first stop.
Great people, finished earlier than promised, fantastic experience.
Outstanding dealership!! Everyone is willing to assist with anything. Service department is top notch. With all the horror stories you hear about dealerships, Bill DeFouw has always treated me with respect and the employees are great!!
Loved the personalized help I received from everybody who had a hand in helping me get my beautiful Blazer
This is my 3rd time getting a vehicle from Defouw Chevrolet. It was my 2nd time working with Pam Strain. She is amazing! She makes everything seem so easy even when I seemed so difficult! I highly recommend her!
Brian Smith was great. He was informative and made me feel comfortable and there was no pressure. I truely enjoyed the experience.
The service department was able to get my vehicle in the next day and find the issue. They were very accommodating and quick.
My salesman was very helpful and answered all my questions
I dropped it off and was welcomed very nicely. I love that I’m not an inconvenience to your employees. This is the reason I choose to bring my GMC to you. In a world that isn’t practicing customer service these days, I will always be loyal because you still believe in this.
Thank you for help with my HHR Airbag fault.
Justin was very thorough and efficient, Jeff was a tremendous help with getting us financed were we felt comfortable. Great experience overall!!!!
Willing to help no matter the reason or problem will go 150% to solve problems and concerns you have
It took four months to get the truck in for service. They kept telling me I had to have it scheduled with one particular person and he never returned my calls. We finally involved our sales guy to get it in. But the service guy’s customer service skills were less than professional. I had called to change the appointment from 8:30am to 10:30 and he failed to change it in their system. Then he accused us of being late and said they didn’t know when they would be able to look at it. So once again I talked to ...
Super service.
Best experience buying a new vehicle in many years. The staff from buying the truck to service department and financing everyone was awesome. 10/10 in my book
Everyone was very friendly and willing to help and answer any questions we had. Our sales person was very knowledgeable about the products. She was very helpful in helping us to pick out the car that was right for us!
Great place
I like Chevrolet and my dealer DeFouw Chevrolet. They have good people. My last 4 vehicles I’ve purchased there. I think the service after the sale is good…
Easiest car buying experience I have ever had. Danny got me the vehicle I wanted and got me in under my budget. Highly recommend buying your new vehicle from here.
Chris Harrington was a great salesman. He didn’t force us to make a decision on the first night and was very knowledgeable about the vehicles. Jeff was great to work with in the Finance Department. We will definitely be purchasing more vehicles from here in the future.
Very polite and efficient.
Noel did a fantastic job. After my purchase he took a lot of time to go over the various car features. Bailey the finance person was very personable and made the paperwork a smooth process.
I purchase a vehicle in 30 mins. I expressed to Pam that I would be able to stay long I needed to get in and out. There was a snag with verifying my cashiers check which is why the review is four stars. But other than that Pam was great everything was seemless. Will purchase again highly recommended 🫶🏽
Jason is a great guy!
Thanks Pam Strain for all the hard work you done today( 10-15-22) to get me my new vehicle. Anybody wanting to buy a vehicle go see pam….she’s awesome!! We have dealt with her for a few years now. Thanks again Pam
Chad was awesome to work with and he provided answers to all our questions. Many thanks and we plan on returning again and again.
Pam Strain ⭐️ I can’t say more about her customer service. Her eagerness to help us, and her making our first time purchasing a car easy. From the start to the finish we had a great experience! If your thinking about going to Defouw Chevrolet ask for P A M S T R A I N 🫶🏾
Pam Strain is incredibly welcoming, and thorough in her knowledge, this combination makes buying a vehicle easy! We are still amazed at how easy it was to get the truck of our dreams! Thank you Pam!
I had a wonderful experience! Ron Pierce and Jeff Robertson were amazing. This was my first car purchase and they talked me through everything and explained things very well. I was very nervous and these guys made things easy for me! I am very pleased!
Brian Smith was excellent to work with.
Fast knowledgeable service
We, my husband and I, were very satisfied with our recent experience buying a car a DeFouw Chevrolet. Brian Smith was an awesome salesman. He was extremely patient with us, he brought out three cars and we test drove two of them! Overall, it was a good experience!
I am Always taken care of I am very satisfied with the service I get Thank you
Came here for an oil change and was very pleased with my experience. Staff was very helpful and professional during the entire process. Aryssa was very kind and kept me updated during the services, 10/10 would recommend!
I highly recommend buying a car here, ask for Brian Smith for your salesman. He wasn’t pushy, very relatable person and made buying a new car simple as simple as possible and didn’t try to over sell anything. Very happy with my experience
We worked with Nick Lewellen! He was so nice and fun and easy to work with it. The whole experience was so smooth.
Pam Strain made our experience as like it would be if we were visiting with a family member she is incredible and we really appreciate her, absolutely enjoyed our experience and love our new Truck!
Took Traverse in for an oil change. In and out in a timely manner.
We had a great experience at DeFouw because we worked with Pam Strain. She was friendly, knowledgeable, and not pushy. She was also great with kids and very understanding. If you go to DeFouw, make sure to ask for Pam!
The buying experience was very thorough and professional. I highly recommend Noel Evans as he is honest, professional, and will always have your best interest in mind.
Pam Strain was my sales associate when I purchased my new vehicle 9/17/22. She is very straight forward, honest and has great knowledge. I will recommend her to family & friends as well as use her in my future purchase.
Very professional and thorough.
They did some collision work for me last year. Did a wonderful job. Brought my truck in for a new bumper. I expect another job well done.
Very professional and quick service.
My recent purchase at Defouw Chevrolet was awesome. Pam Strain was very patient while we thought thoroughly about the important purchase we were about to make. She walked us thru the process and answered all our questions. I highly recommend her to anyone in the market for a new vehicle.
Fast service open communication
I was unsure of how I wanted to proceed. I really liked the vehicle I had, but I wanted a lower payment and a vehicle with better gas mileage. The crew at Defouw listened to my wants and needs and put me in a brand new vehicle that worked for me.
I haven’t had a bad experience yet
From the moment we walked in we were greeted and listened to. Pam Strain made us feel welcomed and was a pleasure to work with! I will definitely use her again for my next vehicle. Thanks Pam Strain & Matt Ellis. You went above and beyond!!
I bought a new 2022 Equinox Premier on August 18th at Bill Defouw. My sales lady was Pam Strain. Pam was so helpful and very knowledgeable. Pam has a wonderful personality and is very caring. She explained everything so well. I have a new friend. I will definitely be returning to look up Pam when I'm ready for a new car. Thanks Pam Karen Seibold
Pam Strain, Thank you for all the help with my new car. We were looking for a car all week long and we definitely happy that ended up here at Defouw. Not only she make me happy but she made my dad happy too! Thank you very much! WP
Since I purchased the car from there, I only take it to them for service, because I trust them that much.
Went in for engine light. Service tech looked at codes on the car and replaced a part that was covered by our warranty.
Great service alwhays!!
Always prompt, always courteous! I have been a DeFouw customer since 1968.
easy and non complicated
Dan Landes was so helpful. This was our fifth car we bought from Dan. He worked hard to help us find what we wanted.
Justin was great and it was a painless experience. I think it helped that I knew what I wanted and had everything in line as far as preapproval.
I purchased a BMW from Pam Strain yesterday. I am very pleased and happy with the process! Pam is a wonderful sales associate. I will be back Thanks
I love my Honda SUV from Defouw Chevrolet, it was so nice to buy at a local dealership and to work with Pam Strain, she is so sweet. She took care of my husband and I well. I recommend her to anyone who wants a great experience and no time wasted while finding a great car!
Always friendly, knowledgeable, clean from showroom,services area and customer waiting area. Noel Evan's was most helpful knowledgeable and good follow up after the sale.
BUY FROM HERE: I don't write many reviews, but feel as though I need to do so for this facility. I bought a used car and was treated as a customer. Ronald was my salesman and Dan was the business manager. They were both excellent, very friendly, informative, and non-pushy. There is honestly nothing negative I can say. They didn't go back on their word when prices were discussed and it was time to sign documents. Ronald answered his personal phone to answer questions I had before purchasing on his day off. Also, when I bought the car ...
DeFouw Chevrolet in Lafayette it's a great place to start your car shopping experience! I live in NW Indy area and at the beginning of the year I started my search for our next car, looking for an used Chevy Equinox. I bought it a month ago from Defouw Chevy. So, I'm writing this review not under the euphoria of a new car purchase, but after the things settle down and I used the car for the past month. After a week of internet research I started to contact different dealerships. Even from this point the experience was ...
I HIGHLY recommend "Chris Harrington" from Defouw BMW. He went above and beyond to help me find what I wanted, because I had been looking high and low, everywhere. He looked for 2 months:( 2 days after Christmas, Chris texted and called and said come on in, I found you the vehicle that "You Want!" Chris is very professional and friendly! I bought my first vehicle from him 30 years ago and several others through out the years and Chris has always given "EXCEPTIONAL" Customer Service, He also worked with my daughter recently as well; After she ...